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Allan C. Reddy
Total Quality Marketing

— y.
Publisher: —
Description: Total quality marketing is a dynamic idea that goes beyond the currently popular total quality management approach in solving business problems. It is a market-driven idea that stresses customer satisfaction as crucial to the success of a business in a highly competitive, modern business world. The concept is an enhanced version of the marketing mix--the familiar `4-P paradigm` in marketing. Thus, by incorporating quality into their product, price, promotion, and distribution strategy, firms can regain market shares and can prevent further erosion of market shares to aggressive foreign competitors from Japan, Germany, and the Newly Industrialized Countries (NICs). [detailed...]

ISBN: 0899308937
Book size: —; Page extent: —.

 

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Michael B. Weinstein
Total Quality Safety Management and Auditing

— y.
Publisher: —
Description: Total Quality Management (TQM) is a business philosophy that yields customer satisfaction and continuous process improvement. This new reference and workbook embraces the TQM revolution and explains to readers how TQM principles are applied to safety andhealth programs. The text also focuses on the ISO-9000 Quality Program, Voluntary Protection Program, and Process Safety Management. For each of these topics, the key principles are identified and described, and the quality principles are adapted to safety. [detailed...]

ISBN: 1566702836
Book size: —; Page extent: —.

 

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Joseph A. Petrick, Diana S. Furr
Total Quality in Managing Human Resources

— y.
Publisher: —
Description: Human resource management is a particularly challenging role, both domestically and globally. This challenge can be viewed either as an opportunity or as a threat. As an opportunity, the principles and practices of total quality presented in this book can help human resource professionals or anyone who manages people, transform institutionalized mediocrity into organizational excellence.The focus of this book is on managing the difference TQ makes in human resources. Whereas the traditional nature and scope of responsibility for most human resource professionals has been that of staff support geared to administrative compliance, the total quality approach offered here reveals the keys to developing and sustaining commitment to world-class performance. These keys include strategic input and continual improvement of the human resource system to enhance internal and external customer satisfaction both now and in the future. The full meaning of these new TQ role demands is explored in… [detailed...]

ISBN: 1884015247
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Ricardo R. Fernandez
Total Quality in Purchasing and Supplier Management

1994 y.
Publisher: CRC Press
Description: Total Quality in Purchasing and Supplier Management is an important and essential new book which develops a systematic approach to purchasing and supplier quality management (PSQM). It explains how to build a solid customer-supplier relationship and presents methods for finding suppliers who will best align with the purchaser`s organization (i.e., suppliers who are committed to a long-term relationship as well as the continuous improvement process). The methods involved in the purchaser/supplier continuing improvement process is also presented. Systems for prioritizing the deployment of commodities, products, services and suppliers are covered. A feedback mechanism that tracks supplier performance and insures that plans are being followed is presented. Finally, this new book explains the need for a PSQM system and shows how that system must become an integral part of any quality program in order for the extended enterprise to be successful. This book is an essential resource… [detailed...]

ISBN: 188401500X
Book size: —; Page extent: 344.

 

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Henry George Adams, Sudhir, M.D. Arora, Henry G. Adams, Sudhir Arora
Total Quality in Radiology: A Guide to Implementation

— y.
Publisher: —
Description: Total Quality is a practical, proven approach to management that is successfully being applied throughout American industry-and more recently in health care organizations.Total Quality in Radiology: A Guide to Implementation is designed to be used by theneophyte or experienced quality improvement practitioner. Written by two authors with extensive experience in departmental leadership, problem solving, and improvement programs, this new book provides the reader with a step-by-step, practical approach for implementing total quality in a radiology department.The book covers all the principles of total quality and provides the basic tools necessary to begin and implement a detailed QI program.For the administrator, there are examples of actual radiology improvement projects that have been implemented in U.S. hospitals-including successes and setbacks. Lessons learned and pitfalls are openly discussed.For the radiologist, there is a fresh new look at quality from the `customer`s`… [detailed...]

ISBN: 1884015077
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John S Oakland, Marton Marosszeky
Total Quality in the Construction Supply Chain

2006 y.
Publisher: —
Description: Organizations in the construction industry struggle with three key issues: quality management or better meeting customer expectations, supply chain management or more effectively working with suppliers to provide a seamless service to customers, and knowledge management, the challenge of learning between collaborating organisations and between people working on similar projects around the world. Excellence in these key aspects of business is the hallmark of great companies. This book tackles each of these themes, demonstrating their significance as strategic concepts for the construction sector and illustrating how development goals in each of the areas can be met. To be successful Total Quality has to impact on the organisations Performance, which should be measured on a balanced scorecard, including the results from the customer. This can be achieved through good Planning and improvements in Processes through involvement of the People. These 4Ps combine with the 4Cs … [detailed...]

ISBN: 0750661852
Book size: —; Page extent: 384.

 

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Evert Gummesson
Total Relationship Marketing, Third Edition: Marketing management, relationship strategy and CRM approaches for the network economy

2008 y.
Publisher: —
Description: A powerful and in-depth analysis of modern relationship marketing, the third edition of Gummesson`s seminal title consolidates its major contribution to marketing thought internationally and represents what is still a unique perspective. Highly informative, practical in style, and packed with fully updated examples and cases from real companies, it is an essential resource for both undergraduate and postgraduate students. The third edition benefits from improved features to help students, including questions for discussion and end-of-chapter summaries.* Updated and refreshed 3rd edition contains new examples, cases and references throughout and has improved features for students including questions for discussion and end-of-chapter summaries * Topical aspects of Customer Relationship Management (CRM) is a key feature throughout this newly revised edition * Comprehensive coverage of e-business, one-to-one marketing and revised sections on metrics and networks [detailed...]

ISBN: 0750686332
Book size: —; Page extent: 392.

 

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—
Total Relationship Marketing

— y.
Publisher: —
Description: — [detailed...]

ISBN: 0750654074
Book size: —; Page extent: —.

 

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Warren Wechsler
Total Selling: A Step-by-step Guide To Successful Sales

2004 y.
Publisher: —
Description: Warren Wechsler, founder and president of Total Selling Inc., presents this practical, hands-on guide to being a Total Sales Person. In an easy to follow format, Wechsler explains how to develop an effective strategic sales plan, devise successful ways of selling, how to rank prospects, what to say when approaching people for the first time, what is the exact number of times to contact people in a given time frame and much more. Readers will learn from an experienced, expert salesperson how to implement the step-by-step process of professional selling. Topics include: ? Why salespeople fail ? Selling as telling is a myth ? How to resurrect lost accounts ? Major account strategy: how to compete for and win major accounts ? Obligating questions as selling advantage ? The power of silence ? Business failures and relocations ? Creating a winning game plan ? The five elements of effective sales practice ? Being persistent without… [detailed...]

ISBN: 1402202946
Book size: —; Page extent: 260.

 

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Ian Jeffreys
Total Soccer Fitness

2007 y.
Publisher: —
Description: - [detailed...]

ISBN: 1585180513
Book size: —; Page extent: 233.

 

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Vera Peiffer
Total Stress Relief : Practical Solutions That Really Work

2004 y.
Publisher: —
Description: Book DescriptionExplains how stress develops and how it affects each individual. The book is divided into six parts and includes exercises to help relieve stress of every level of intensity. [detailed...]

ISBN: 0749924233
Book size: —; Page extent: 192.

 

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Ron Basu, J. Nevan Wright
Total Supply Chain Management

2007 y.
Publisher: —
Description: - [detailed...]

ISBN: 0750684267
Book size: —; Page extent: 408.

 

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C. McCray
Total Surrender

2009 y.
Publisher: —
Description: Forbidden fantasies are about to come to life.In Forbidden Surrender, Teri Carter is a corporate lawyer who travels constantly, and her social life—especially her sex life—is nonexistent. But Teri has a deep, dark fantasy and when she meets Josh Williams, a Master who knows a born submissive when he sees one, he teaches her all about pleasure…and complete surrender. In Wicked Surrender, Andi Kelly is looking forward to a weekend of turning over control to a dominant man. She`s headed to what patrons refer to as `The Bondage Club,` an exclusive resort. What she never expects is to meet the man of her dreams in the form of the devastatingly hot Derrick Macintyre—a fantasy turned reality. In Sweet Surrender, Sheila Lane burns for Adamo Tassoni, but circumstances have forced her to keep the flames locked deep in her heart. Drop-dead gorgeous bosses only fall in love with their administrative assistants in the movies, right? Besides, she`s full-figured and plain, nothing like the… [detailed...]

ISBN: 0312537549
Book size: —; Page extent: 240.

 

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Mac Barnes
Total Wealth: Lifetime Wealth and Lifelong Security

— y.
Publisher: —
Description: — [detailed...]

ISBN: 0895262355
Book size: —; Page extent: —.

 

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Michael Linenberger
Total Workday Control Using Microsoft Outlook, 2nd Ed.

2008 y.
Publisher: New Academy Publishers
Description: Total Workday Control Using Microsoft Outlook is a book for the over-extended office worker whose workday feels out of control. It shows how to regain command of an over-committed workday and an overflowing, unmanaged e-mail in box. It does this by teaching the author`s system of time, task, and e-mail management, and it shows how to implement the system in Microsoft Outlook. [detailed...]

ISBN: 0974930423
Book size: —; Page extent: 290.

 

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Tara Fraser
Total Yoga: A Step-By-Step Guide to Yoga at Home for Everybody

2007 y.
Publisher: —
Description: - [detailed...]

ISBN: 1844834093
Book size: —; Page extent: 144.

 

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Ann Kristen Krier
Totally Cool Origami Animals

2007 y.
Publisher: —
Description: - [detailed...]

ISBN: 1402724489
Book size: —; Page extent: 96.

 

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Eliza Willard
Totally Crushed (Candy Apple)

2008 y.
Publisher: —
Description: - [detailed...]

ISBN: 0545028140
Book size: —; Page extent: 160.

 

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Bill Wallace
Totally Disgusting!

2008 y.
Publisher: —
Description: - [detailed...]

ISBN: 1416958053
Book size: —; Page extent: 144.

 

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Frank McGarvey with Ronnie Esplin
Totally Frank: The Frank McGarvey Story

2008 y.
Publisher: Mainstream Publishing
Description: During a glorious but controversial career, Frank McGarvey won every major trophy in Scottish soccer. Under Alex Ferguson at St. Mirren in the 1970s, he inspired a young Saints team to victory in the First Divison - an effort that attracted the attention of English giants Liverpool and Scotland manager Jock Stein. After a frustrating spell at Anfield, he headed back north to join boyhood heroes Celtic, with whom he won five medals in five seasons. However, he was shown the door by Davie Hay just days after scoring the winner for the club in the 1985 Scottish Cup final. McGarvey then returned to St. Mirren, with whom he won the Scottish Cup two years later, and he continued his success after a move into management, helping Clyde to win the Second Division trophy. But this is only half of Frank McGarvey`s story. Throughout his remarkable career and beyond, McGarvey fought, and for the most part, lost a battle with gambling. It cost him his marriage, home, and self-respect, and it is… [detailed...]

ISBN: 1845963644
Book size: —; Page extent: 240.

 

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Thomas E. Miller, Daryle W. Berger
Totally Integrated Enterprises: A Framework and Methodology for Business and Technology Improvement

— y.
Publisher: —
Description: At the foundation of today`s leading-edge manufacturing companies is a common vision for virtual, distributed enterprise in an agile environment where organizations can swiftly and cost-effectively bring products from concept to production - and respond dynamically to changes in customer and market requirements. Totally Integrated Enterprises: A Framework and Methodology for Business and Technology Improvement provides a framework and a methodology for understanding and mapping current enterprise configurations as well as for designing the revised architecture needed for the totally integrated enterprise. It also helps you select the MRPII, MES, APS, SCM, or ERP software most appropriate for your needs and for achieving total enterprise integration.MRPII, MES, APS, SCM, and ERP. Without a strategic direction it is just alphabet soup. How do you determine what is best for your organization? Which software system is most appropriate to your needs? Courses, classes, seminars, and experts… [detailed...]

ISBN: 1574443038
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Rod Fogg, Dave Hunter
Totally Interactive Band Bible

2007 y.
Publisher: —
Description: - [detailed...]

ISBN: 1592238211
Book size: —; Page extent: 144.

 

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James Howe
Totally Joe

2007 y.
Publisher: —
Description: - [detailed...]

ISBN: 0689839588
Book size: —; Page extent: 208.

 

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Alice Ann Pfeifer
Totally Lent!: A Kid`s Journey to Easter 2008

2007 y.
Publisher: —
Description: - [detailed...]

ISBN: 0193317871
Book size: —; Page extent: 64.

 

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Chris Broslavick, Tony Pichler
Totally Lent!: A Teen`s Journey to Easter 2007

2007 y.
Publisher: —
Description: - [detailed...]

ISBN: 1933178442
Book size: —; Page extent: 64.

 

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Marathon Team
Totally Spies #3: Evil Jerry (Totally Spies)

2006 y.
Publisher: —
Description: Jerrys sinister brother Terence is at it againand this time, with the help of Tim Scam, hes created a crazy device that has the ability to gather half of the evil from him and transfer it directly into Jerry! Can the spies save Jerry before its too late? [detailed...]

ISBN: 1597070475
Book size: —; Page extent: 96.

 

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Cecile Skies
Totally Talented Pets (Littlest Pet Shop)

2007 y.
Publisher: —
Description: - [detailed...]

ISBN: 0439897521
Book size: —; Page extent: 32.

 

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Wally Wang
Totally Tasteless Photoshop Elements

— y.
Publisher: —
Description: Nationally known comic Wally Wang delivers a fun way to learn Photoshop Elements. Learn to digitally enhance and manipulate photographs with help from a highly informative and hilarious writer. Express your deepest secrets and fantasies artistically, clean-up dirty pictures, erase bad memories, make yourself look younger and thinner, and perform other tricks. [detailed...]

ISBN: 0072228849
Book size: —; Page extent: —.

 

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Rick Davis
Totally Useless Office Skills: 75 Great Ways to Play at Work

— y.
Publisher: —
Description: How to play with your office supplies! Includes 75 tricks and stunts with pencils, business cards, paper clips, rubber bands, copy machines, fax machines, calculators, paper, and neck ties. Relieve occupational stress with… Credit Card Buzzing, Letter Opener Swallowing, The Endless Fax, The Disappearing Pencil, and the Invisible Elevator. 128 pages. 208 photos and illustrations. [detailed...]

ISBN: 0963641328
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Anastasia Goodstein
Totally Wired: What Teens and Tweens Are Really Doing Online

2007 y.
Publisher: —
Description: With headlines like Online Danger Zone and Are Teens Saying Too Much Online? appearing in publications like The New York Times, Time, and Newsweek everyday adults are becoming increasingly worried about what kids are really doing on the Internet and with technology today. What are MySpace, Facebook, Xanga, Live Journal? What exactly are teens doing on them? Totally Wired is the first inside guide to explore what teens are doing on the Internet and with technology. Speaking with a cross section of industry professionals and teenagers, Anastasia Goodstein gets to the bottom of how teens use technology as well as the benefits and draw backs of this use. [detailed...]

ISBN: 0312360126
Book size: —; Page extent: 224.

 

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Deb Vanasse
Totem Tale: A Tall Story from Alaska

2006 y.
Publisher: —
Description: On a full-moon night in Alaska, a traditional native totem pole magically comes to life. The Grizzly, Beaver, Frog, and Raven all stretch and scratch and voice their relief at being free at last. But then the first dawn light appears on the horizon, and the totems have to reassemble themselves in the proper order before morning. Who should be on top of whom? Can wise Raven reason with these contentious creatures? Deb Vanasse’s enchanting text and Erik Brooks’s lively illustrations make this a memorable modern folktale. [detailed...]

ISBN: 1570614393
Book size: —; Page extent: 32.

 

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