All counter of AlamanShop


Edgar Wallace
The Curse of the Yellow Snake

2008 y.
Publisher: Munsey`s
Description: Fing-Su is a graduate of Oxford and head of the dread Society of the Joyful Hands, which he leads in his quest to dominate the world. The name `Yellow Snake` was bestowed on him by his opponent, Clifford Lynne. A bit more practical than Fu Manchu, Fing-Suemploys terrestrial strategies like blackmail, bribery, and kidnapping to further his own nefarious aims. First published as `The Yellow Snake.` Filmed, and better known as, `The Curse of the Yellow Snake.` [detailed...]

ISBN: 1596547073
Book size: —; Page extent: 204.

 

PUT TO
THE BASKET
Stuart L. Weiss
The Curt Flood Story: The Man Behind the Myth (Sports and American Culture Series)

2007 y.
Publisher: —
Description: - [detailed...]

ISBN: 0826217400
Book size: —; Page extent: 288.

 

PUT TO
THE BASKET
—
The Custer Reader

2004 y.
Publisher: —
Description: — [detailed...]

ISBN: 0806134658
Book size: —; Page extent: 585.

 

PUT TO
THE BASKET
Edith Wharton
The Custom of the Country (Oxford World`s Classics)

2009 y.
Publisher: —
Description: Edith Wharton`s satiric anatomy of American society in the first decade of the twentieth century appeared in 1913, it both appalled and fascinated its first reviewers, and established her as a major novelist. The Saturday Review wrote that she had `assembled as many detestable people as it is possible to pack between the covers of a six-hundred page novel,` but concluded that the book was `brilliantly written,` and `should be read as a parable.` It follows the career of Undine Spragg, recently arrived in New York from the Midwest and determined to conquer high society. Glamorous, selfish, mercenary and manipulative, her principal assets are her striking beauty, her tenacity, and her father`s money. With her sights set on an advantageous marriage, Undine pursues her schemes in a world of shifting values, where triumph is swiftly followed by disillusion. Wharton was recreating an environment she knew intimately, and Undine`s education for social success is chronicled in meticulous… [detailed...]

ISBN: 0199555125
Book size: —; Page extent: 416.

 

PUT TO
THE BASKET
Michael Schell
The Customer Approved Small Business: Success Secrets For Developing Your Small Business (Approved)

2004 y.
Publisher: —
Description: Book DescriptionDesigned on the research-based Approved Series template, The Customer-Approved Small Business is an easy-to-read, easy-to-use book that guides a business owner through two critical business areas: ?Laying a solid foundation (so customers will find dealing with you easy and enjoyable) ?Business development (creating and retaining customers) The foundation section of the book covers the importance of systemizing your business so things run as smoothly as possible. Specific areas covered in this section include: the business plan, the operations manual, insights on recruiting and hiring the right people, the employee manual, and time management tips. The business development section covers marketing, data base management, prospecting, the sales meeting, business proposals, negotiating, closing the sale, and customer service. (Please note that this section includes content from the book Buyer-Approved Selling: Sales Secrets from the Buyer?s… [detailed...]

ISBN: 097316753X
Book size: —; Page extent: —.

 

PUT TO
THE BASKET
Michael D. Trotter
The Customer Call Center Outback: A Frontline Supervisor`s Map to Success

— y.
Publisher: —
Description: — [detailed...]

ISBN: 1557532591
Book size: —; Page extent: —.

 

PUT TO
THE BASKET
—
The Customer Centric Enterprise : Advances in Mass Customization and Personalization

2003 y.
Publisher: —
Description: Book Description Companies are being forced to react to the growing individualization of demand. At the same time, cost management remains of paramount importance due to the competitive pressure in global markets. Thus, making enterprises more customer centric efficiently is a top management priority in most industries. Mass customization and personalization are key strategies to meet this challenge. Companies like Procter&,Gamble, Lego, Nike, Adidas, Land`s End, BMW, or Levi Strauss, among others, have started large-scale mass customization programs. This book provides insight into the different aspects of building a customer centric enterprise. Following an interdisciplinary approach, leading scientists and practitioners share their findings, concepts, and strategies from the perspective of design, production engineering, logistics, technology and innovation management, customer behavior, as well as marketing. [detailed...]

ISBN: 3540024921
Book size: —; Page extent: —.

 

PUT TO
THE BASKET
Anders Gronstedt
The Customer Century : Lessons from World Class Companies in Integrated Communications (Routledge Corporate Communication Series)

— y.
Publisher: —
Description: Say goodbye to the production century. Savvy and all-powerful consumers are at the helm. Based on hundreds of hours of in-depth interviews with senior marketing and corporate communications managers from top companies such as Federal Express, Hewlett-Packard, Ericsson, Philips, and Xerox, Gronstedt provides the keys to thriving in the upcoming `customer century.` Companies must learn to integrate communications three dimensionally: externally with key customers, vertically between senior management and front-line workers, and horizontally across departments. Packed with hands-on advice, this book is a roadmap to success in the Customer Century. Explains a hot, new management strategy Includes practical tips and strategies [detailed...]

ISBN: 0415921996
Book size: —; Page extent: —.

 

PUT TO
THE BASKET
Richard C. Whiteley
The Customer Driven Company: Moving from Talk to Action

— y.
Publisher: —
Description: — [detailed...]

ISBN: 0201608138
Book size: —; Page extent: —.

 

PUT TO
THE BASKET
Karl Hellman
The Customer Learning Curve : Creating Profits from Marketing Chaos

2003 y.
Publisher: —
Description: Book Description The Customer Learning Curve examines every aspect of selling a product or service from the customer?s point of view. It enables you to take an integrated, customer-centered approach and help move the customer through the learning curve more effectively. It helps you cope with too many choices, deal effectively with disruption, make midcourse corrections, assess the progress of a new product or service, and assist top management in making good choices. Companies need a strong model for understanding customers, but their approach is often piecemeal because each department focuses on a different component ? technology, price, service, communications, and distribution. This book starts with the premise that a company?s most important marketing process is the one that goes on in the customer?s mind. From the customers? perspective, the company?s division of labor is irrelevant: The mental process of learning about, deciding to buy, purchasing, and using a product or… [detailed...]

ISBN: 0324226675
Book size: —; Page extent: —.

 

PUT TO
THE BASKET
Michael W. Lowenstein
The Customer Loyalty Pyramid

— y.
Publisher: —
Description: The vast majority of American companies have little awareness or knowledge of how their organizations must change strategically to improve their customers` loyalty and assessment of value. As customers increasingly perceive a sameness of products and services among companies, an intense focus on customer retention and lifetime value will differentiate successful organizations from others. Lowenstein develops concepts and approaches that enable company executives, managers, and staff to create a dynamic, proactive corporate commitment to customer advocacy and loyalty. [detailed...]

ISBN: 1567200761
Book size: —; Page extent: —.

 

PUT TO
THE BASKET
Bryan Foss, Merlin Stone, Neil Woodcock
The Customer Management Scorecard: Managing CRM for Profit

— y.
Publisher: —
Description: Customer Management (CM) is essential for businesses, and major investments have been made in new systems, strategies and channels for managing customers. The results, however, have often been disappointing and companies are now looking closely at how tomake their CRM initiatives profitable. This timely book presents the results of the latest global research on Customer Management. The research -- funded by QCi, IBM, and OgilvyOne -- applied the unique diagnostic tool CMAT, the Customer Management Assessment Tool, developed by Qci and recognized as `the` global CRM scorecard and benchmark `best practice` standard for assessing how well organizations manage their customers. As a bonus, the accompanying CD-ROM includes a mini version of CMAT. The study drew on over 300 CMAT assessments of blue chip companies across a wide variety of sectors. The findings illustrate the gains to be made from managing customers well. Case studies include 3M, BP, Hyundai, News International, Mobil,… [detailed...]

ISBN: 0749438959
Book size: —; Page extent: —.

 

PUT TO
THE BASKET
Dick Lee
The Customer Relationship Management Survival Guide

— y.
Publisher: —
Description: Few books have influenced an entire industry as much as `The Customer Relationship Survival Guide.` Survival Guide has pushed the practice of CRM toward business strategy and culture change ? and away from process- and technology-based CRM projects that meet predictable fates. Many companies already owe their CRM success to lessons learned from this book. Many more will before Survival Guide is finished doing its work. And yet more will find in this book the reasons why their CRM implementations failed - and how to rescue them. But there?s more to the Customer Relationship Management Survival Guide than expert advice. Through his many speaking engagements, magazine columns and other writings, author Dick Lee has distinguished himself as both a wry humorist and a business visionary. Lee?s irreverent commentary and keen business insights make reading Survival Guide an entertaining and valuable experience ? for anyone in business today. [detailed...]

ISBN: 0967375738
Book size: —; Page extent: —.

 

PUT TO
THE BASKET
Darlene D. Richard
The Customer Response Management Handbook: Building, Rebuilding, and Improving Your Results

— y.
Publisher: —
Description: — [detailed...]

ISBN: 007470978X
Book size: —; Page extent: —.

 

PUT TO
THE BASKET
Abram I Bluestein, Michael Moriarty, Ronald J Sanderson
The Customer Satisfaction Audit

2008 y.
Publisher: —
Description: An 8-step audit to ensure that your organisation stays focused on customer needs The only sustainable competitive advantage is based on satisfying customers thoroughly. Yet research shows that less than one third of all companies have a well developed and coherent customer satisfaction process linked to operating strategies and plans. This audit is the ideal business tool for any company seeking to analyse and improve customer satisfaction levels. It first explains the customer satisfaction process in detail, then analyses why companies fail to satisfy their customers and sets out a framework - the Stages of Excellence Framework - within which to implement an effective customer service programme. The audit sets out questions that you will ask at each of these eight stages: Understand customer requirements Analyse current capabilities Assess competitors` capabilities Identify gaps Identify options to gain strategic service advantage Analyse trade-offs … [detailed...]

ISBN: 190243398X
Book size: —; Page extent: 112.

 

PUT TO
THE BASKET
Jeff Gee, Val Gee
The Customer Service Training Tool Kit : 60 Training Activities for Customer Service Trainers

— y.
Publisher: —
Description: The Customer Service Training Tool Kit contains 40 activities designed to make customer service training more fun, engaging, and behavior-changing for customer service reps. Trainers can use group activities, role plays, questionnaires, and other exercises `as is` in 30-60 minute training modules or combine them to create longer training programs. The book is full of reproducible participant handouts, worksheets, questionnaires, and overhead masters to make the trainer`s job easy. Trainers who, as part of their customer training program, want to give to each participant a brief, motivational handbook reinforcing many of the ideas behind the training activities can obtain copies of the authors` accompanying book, Super service, The Customer Service Training Tool Kit makes it easy for a trainer to design and deliver great customer service training at a fraction of the time it would take to develop a program from scratch. [detailed...]

ISBN: 0079137733
Book size: —; Page extent: —.

 

PUT TO
THE BASKET
Harvey Thompson
The Customer-Centered Enterprise: How IBM and Other World-Class Companies Achieve Extraordinary Results by Putting Customers First

— y.
Publisher: —
Description: IBM`s battle plan for attracting new customers--and keeping them for life. IBM--history`s most remarkable organization--stays on top by constantly honing and refining its marketing strategies. One vital strategy, however, remains constant: The customer must always come first. The Customer-Centered Enterprise is the only in-depth exploration of IBM`s battle-tested Customer Value Management (CVM)--the revolutionary program that makes the customer`s viewpoint paramount in every corporate process and management decision. In today`s environment of similar or identical products, CVM`s battle-tested techniques will help any company differentiate itself, retain its customers, and grow. Actual examples and case studies show how IBM and other companies have used CVM to align their organization capabilities with customer expectations--experiencing unqualified marketing success. [detailed...]

ISBN: 0071352104
Book size: —; Page extent: —.

 

PUT TO
THE BASKET
Gerald Mark Breen
The Customer: You Deserve Customer Satisfaction

— y.
Publisher: —
Description: — [detailed...]

ISBN: 1414026617
Book size: —; Page extent: —.

 

PUT TO
THE BASKET
Francois Dupuy
The Customer`s Victory: From Corporation to Co-Operation

— y.
Publisher: —
Description: The Customer`s Victory describes and analyses how managers need to understand organizations in order to effectively implement the changes necessary to operate in today`s competitive environment. [detailed...]

ISBN: 0253212898
Book size: —; Page extent: —.

 

PUT TO
THE BASKET
Aranzi Aronzo
The Cute Book

2007 y.
Publisher: —
Description: - [detailed...]

ISBN: 1932234683
Book size: —; Page extent: 47.

 

PUT TO
THE BASKET
James Kochalka
The Cute Manifesto

2005 y.
Publisher: —
Description: Just think of this as Kochalka`s Dianetics. It`s a powerful mixture of philosophy and comics, and it can literally change your life forever. In a dangerously uncertain world, Kochalka plots a theoretical path to happiness. Collecting some of his most intensely thoughtful work, this book struggles with all the big issues: comics and art, birth and death, technology and joy, and everything in between. It collects `The Horrible Truth about Comics,` `Reinventing Everything` parts 1 and 2, `Sunburn,` `The Cute Manifesto,` and even Kochalka`s famous `Craft is the Enemy` essays. [detailed...]

ISBN: 1891867733
Book size: —; Page extent: 168.

 

PUT TO
THE BASKET
—
The Cutting Edge of Wallpaper (Interior Design)

2007 y.
Publisher: —
Description: - [detailed...]

ISBN: 1904772560
Book size: —; Page extent: 175.

 

PUT TO
THE BASKET
—
The Cutting Edge: Fashion from Japan

2006 y.
Publisher: —
Description: - [detailed...]

ISBN: 1863171142
Book size: —; Page extent: 112.

 

PUT TO
THE BASKET
—
The Cutting Edge: Innovation and Entrepreneurship in New Europe

2008 y.
Publisher: —
Description: - [detailed...]

ISBN: 1845429745
Book size: —; Page extent: 178.

 

PUT TO
THE BASKET
—
The Cutting Edge: New Approaches to the Archaeology of Human Origins

2008 y.
Publisher: —
Description: This book focuses on innovative new approaches to the archaeological evidence for protohuman behavior found in the Early Stone Age, based on a recent international conference held at the Stone Age Institute. Major researchers in the field present important new findings from a range of well-preserved archaeological sites and critical experimental archaeological investigations. Topics include: early stone artifact assemblage variability at Gona, Ethiopia and at Koobi Fora, Kenya, early human presence in North Africa, technological strategies and patterns at Peninj, Tanzania, the Oldowan industries from Sterkfontein Cave, South Africa, flaking accidents and knapping skills at Hadar, Ethiopia, hominin transport of stone at Olduvai Gorge, Tanzania, a critical examination of the early occupation of India, new methods for quantifying stone tool cutting efficiency in the Oldowan and Acheulean, evidence for early occupation Eurasia, with particular attention to early sites in Spain, as well as… [detailed...]

ISBN: 0979227623
Book size: —; Page extent: 300.

 

PUT TO
THE BASKET
A. M. Schmidt, P. Westerdijk
The Cutting Edge: West Central African 19th Century Throwing Knives in the National Museum of Ethnology Leiden

2008 y.
Publisher: —
Description: Central African throwing knives constitute a unique category of weapons found nowhere else in the world. The products of extraordinary craftmanship and inventiveness on the part of Central African blacksmiths, they are objects of aesthetic appeal. The are also quite deadly. African throwing knives constitute a unique category of weapons found nowhere else in the world. They were weapons of war and implements of the hunt. The end of the functional use of the throwing knife was during the last two decades of the 19th and the first decade of the 20th century. However, the end of traditional warfare did not mean that the throwing knife disappeared. Its persistence may be attributed to its potential to take on the role of ceremonial and ritual weapon and other completely new roles. This group of knives came to the National Museum of Ethnology, Leiden, at the end of the nineteenth century. It is one of the earliest such collections and is closely associated with Dutch trade interests… [detailed...]

ISBN: 9054500077
Book size: —; Page extent: 111.

 

PUT TO
THE BASKET
Louise Welsh
The Cutting Room

2003 y.
Publisher: Canongate Books
Description: First-novelist Welsh offers a fresh voice and an arresting plot in this darkly atmospheric portrait of Glasgow`s mean streets. Gay auctioneer Rilke agrees to pack up and sell off an enormous quantity of high-quality goods in an inordinately short amount of time, no questions asked. He is a bit blinded by the huge amount of cash and fails to inquire why there`s such a rush, an oversight he will soon pay for. While clearing out the attic, he discovers a horrifying packet of snuff pornography. Despite his own proclivities for promiscuous, anonymous sex, he is haunted by the woman portrayed in the photographs and determines to discover whether the events depicted actually happened. His drug-dealing transvestite friend, Les, puts him into contact with an underground pornography ring, and soon Rilke learns more than he wants to about the seamy trade. Welsh offers an immensely appealing cast of characters, from the irreverent yet softhearted Rilke to his business partner, the… [detailed...]

ISBN: 1-84195-404-7
Book size: —; Page extent: 304.

 

PUT TO
THE BASKET
Willis H. Ware
The Cyber-Posture of the National Information Infrastructure

— y.
Publisher: —
Description: This report discusses the vulnerability of the nation`s information infrastructure to external attacks and other kinds of disruptions. It assesses the extent of the data available for measuring this threat and concludes that energy supplies, telecommunications, and computer-based systems should be of first priority for attention and remedial action. Finally, it suggests steps to reduce national vulnerability. The information security posture in both government and the private sector needs immediate examination and attention. Analytic studies should be performed to establish such infrastructure features as sources of resilience and the characterization of normalcy, and to specify R&,D requirements. In addition, the nation should establish a warning mechanism and a supporting coordination center. [detailed...]

ISBN: 0833026216
Book size: —; Page extent: —.

 

PUT TO
THE BASKET
Stephen Graham
The Cybercities Reader (Routledge Urban Reader Series)

— y.
Publisher: —
Description: Brings together a vast range of debates and examples of city changes based on Information and Communications Technology (ICT) and illustrates how new media in cities shapes societies, economies and cultures. [detailed...]

ISBN: 0415279569
Book size: —; Page extent: —.

 

PUT TO
THE BASKET
David Bell, Barbara M. Kennedy
The Cybercultures Reader

— y.
Publisher: —
Description: The Cybercultures Reader brings together articles covering the whole spectrum of cyberspace and related new technologies to explore the ways in which these technologies are reshaping cultural forms and practices at the turn of the century. The reader is divided into thematic sections focussing on key issues such as subcultures in cyberspace, posthumanism and cyberbodies and pop-cultural depictions of human-machine interaction. Key features include: * section introductions locating the essays in their theoretical and technological context * editor`s introduction and accompanying user`s guide * extensive bibliography [detailed...]

ISBN: 0415183790
Book size: —; Page extent: —.

 

PUT TO
THE BASKET
David, Ke Bell
The Cybercultures Reader

2007 y.
Publisher: —
Description: - [detailed...]

ISBN: 0415410673
Book size: —; Page extent: 797.

 

PUT TO
THE BASKET
Сайт создан в системе uCoz