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J. Andres Vasconcellos
Quality Assurance for the Food Industry: A Practical Approach

y.
Publisher:
Description: Food companies, regardless of their size and scope, understand that it is impossible to establish a single division devoted to `quality`, as quality is the responsibility and purpose of every company employee. Applying this theory demands the cooperationof each employee and an understanding of the methodology necessary to establish, implement, and evaluate a Quality Assurance program.Quality Assurance for the Food Industry: A Practical Approach provides in-depth coverage of all aspects of quality assurance. It identifies the basic concepts and principles behind Total Quality Management and presents examples of Quality Assurance programs that can be applied to the food industry using simple, proven formats. The author discusses the role of Quality Assurance in product manufacturing, emphasizing the need for interactions among an organization`s Quality Assurance, Quality Control, Product Development, Marketing, Sales, and Consumer Affairs departments. He analyzes the characteristics of [detailed...]

ISBN: 0849319129
Book size: ; Page extent: .

 

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Kenneth L Arnold, Michael Holler
Quality Assurance: Philosophies, Methods, and Technologies

y.
Publisher:
Description: No prerequisites are required for this introductory quality assurance text. The book`s three sections include an overview of the popular philsophies in quality assurance, including an explanation of the purposes of basic tools, a discussion of special inspection techniques, along with nondestructive examination methods, and a description of the statistics commonly used in quality control, with an emphasis on probability distributions. The authors also explain how and why certain statistical functions areused in specific situations. Each stand-alone section of Quality Assurance can be taught in the order preferred by the instructor. [detailed...]

ISBN: 0028023331
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Tim O`Hanlon
Quality Audits for Iso 9001:2000: Making Compliance Value-Added

y.
Publisher:
Description: This book takes a brand new look at the entire audit process for both auditors and auditees. No longer will auditees need to feel like they must comply with an auditor`s checklist without understanding why compliance is helpful to, or necessary for, the organization. Likewise, auditors will learn a fresh approach for developing feedback and reports that are more than lists of failings, but are value-added assessments of an organization`s strengths and areas for improvement. By educating them as customersof the audit, this guide teaches auditees how to get the most value from their audit. Auditors will receive guidance about how to make their job something organizations will appreciate as a tool they can use to improve their company. This complete how-to guide will help auditors and organizations plan for their internal or external audit. O`Hanlon himself is a registered IRCA Lead Auditor and Lead Auditor trainer who teaches you the previously undiscussed areas of the audit [detailed...]

ISBN: 0873895304
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Quality Beyond Six Sigma

y.
Publisher:
Description: Six Sigma is a data-driven management system with near-perfect performance that is a statistical target of operating with no more that 3.4 defects per one million chances. Six sigma has both created avid interest and raised concerns among executives and its practioners. This is all very well for multinationals like Motorola or General Electric but how can it help small and medium-sized enterprises or the service industry? How do you ensure that solutions stick? Quality Beyond Six Sigma respondsto this challenge and provides a practical implementation of the issues of Six Sigma, Lean Enterprise and Total Quality and aligns the `hard` sigma message with the softer sustainable `strategic issues`. The result is FIT SIGMA. The authors utilize major and minor case studies to support principles and learnings of FIT SIGMA and include review examples and self-assessment that underpin the sustainable process. The three major case studies are contributed by General Electric, [detailed...]

ISBN: 0750655615
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Thomas B. Barker
Quality By Experimental Design, 3rd Edition (Quality and Reliability)

2005 y.
Publisher:
Description: Continuing a best-selling tradition, the third edition of Quality by Experimental Design uses the same easy-to-read and understand style that made the previous two editions so successful with both newcomers and experienced readers. With emphasis on thehilosophy and technique for setting up experiments, the book allows increased efficiency, timely accomplishment of goals, visualization through graphical and numerical representation, and control of the experiment through careful planning. This updateand expanded edition includes new topics on inference, more realistic practice problems, examples using Minitab and a large dose of robust design philosophy and methods (the Taguchi Approach). [detailed...]

ISBN: 0824723090
Book size: ; Page extent: 712.

 

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Marlene Caroselli, Linda Edison
Quality Care: Prescription for Injecting Quality into Healthcare Systems

y.
Publisher:
Description: Quality Care highlights 10 outstanding TQM success stories. Case studies from award-winning healthcare organizations such as Franciscan Health System, Sinai Hospital, UCLA Medical Center and Cleveland Clinic Foundation give you the tools you need to benchmark healthcare`s finest. Written for both the healthcare professional already involved with full-fledged quality initiatives and those just beginning quality programs, Quality Care is an excellent guide for any healthcare provider looking to apply or maintain the principles of total quality management in their operation. Problems such as apathy, fear, patient dissatisfaction, lack of measurement and innovation, inefficiency and poor personal communication are discussed and realistic and proven solutions are provided.Clinics, hospitals, medical schools, and physicians in private practice can all benchmark from the many examples of outstanding healthcare practitioners successfully involved in introducing, implementing and sustaining [detailed...]

ISBN: 1574440438
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Quality Control Technician/Inspector Level I and II Training Manual

y.
Publisher:
Description: [detailed...]

ISBN: 0318352273
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Dale H. Besterfield
Quality Control, Seventh Edition

y.
Publisher:
Description: Practical and state-of-the-art in approach, this book provides fundamental?yet comprehensive-coverage of quality control concepts. Sufficient theory is presented to ensure that learners gain a sound understanding of the basic principles of quality control. KEY TOPICS Specific chapter topics covers principles and practices, tools and techniques, fundamentals of statistics, control charts for variables, additional SPC techniques for variables, fundamentals of probability, control charts forattributes, lot-by-lot acceptance sampling by attributes, acceptance sampling systems, reliability, and management and planning. The substantial use of probability and statistical techniques is reduced to simple mathematics or is developed in the form oftables and charts. For quality control engineers. [detailed...]

ISBN: 0131131273
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Jack Campanella
Quality Costs: Ideas &, Application (Vol. 11)

y.
Publisher:
Description: [detailed...]

ISBN: 0873890477
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Andrew F. Grimm
Quality Costs: Ideas and Applications (A Collection of Papers, Vol. 1)

y.
Publisher:
Description: [detailed...]

ISBN: 0873890469
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Crisp Learning Sys
Quality Customer Service (Self Study II)

y.
Publisher:
Description: [detailed...]

ISBN: 1560523689
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Ifip Tc3, Wg3.6 Working Conference on Quality Education A Distance, Gordon Davies, Elizabeth Stacey, Education Ifip Technical Committee 3, Ifip Working Group 3.6--Distance Learning
Quality Education a Distance: Ifip Tc3/Wg3.6 Working Conference on Quality Education A Distance, February 3-6, 2003, Geelong, Australia (Internation ion for Information Processing (Series), 259)

y.
Publisher:
Description: This book considers several aspects of providing quality education at a distance: + Quality of systems that support online learning, quality support infrastructure, quality of technical access and support, materials distribution, issues in each of these areas are considered. + Quality of teaching and learning experiences, including a range of institutional projects using online technologies and issues of quality provision as well as areas of current and needed research. + Measuring quality - evaluation and assessment looks at recent research in working towards sustainable quality learning by considering quality evaluation as a collective process. + Administration and policy to support quality education @ a distance including institutional approaches to assuring quality and identification of differing perspectives for consideration. Quality Education @ a Distance contains the papers presented at the working conference of Working Group 3.6 (Distance Education) of the [detailed...]

ISBN: 1402075685
Book size: ; Page extent: 0.

 

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Madhav S. Phadke
Quality Engineering Using Robust Design

y.
Publisher:
Description: Phadke was trained in robust design techniques by Genichi Taguchi, the mastermind behind Japanese quality manufacturing technologies and the father of Japanese quality control. Taguchi`s approach is currently under consideration to be adopted as a student protocol with the US govrnment. The foreword is written by Taguchi. This book offers a complete blueprint for structuring projects to achieve rapid completion with high engineering productivity during the research and development phase to ensure that high quality products can be made quickly and at the lowest possible cost. Some topics covered are: orthogonol arrays, how to construct orthogonal arrays, computer-aided robutst design techniques, dynamic systems design methods, and more. [detailed...]

ISBN: 0137451679
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Paul B. W. Miller, Paul R. Bahnson
Quality Financial Reporting

y.
Publisher:
Description: A no-holds-barred look at the shortcomings in today`s financial reporting standardswith a prescriptive program for change Financial reports today have become hopelessly complex, and impossible for investors and other capital markets professionals to understand. This hurts everyone involved. Quality Financial Reporting outlines the rules for QFR, a financial reporting revolutionin which essential figures are reported clearly, truthfully, and in a language that everyone can understand. Quality Financial Reporting is groundbreaking in its theory, comprehensive in its presentation, and destined to become required reading for accountants and investors alike. A long-overdue recipe for change, it provides readers with: Strategies and techniques for adopting a QFR standard Relevant empirical research that supports QFR End-of-chapter evaluation checklists and questions `Accounting is the language of [detailed...]

ISBN: 0071387420
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Bo Bergman, Bengt Klefsjo
Quality From Customer Needs To Customer Satisfaction

2004 y.
Publisher:
Description: Aimed at academic and industry courses teaching Total Quality Management, this text shows how to handle the quality improvement process during all steps of a product`s life cycle, from customer needs to customer satisfaction, as well as in the support process of an organization. The authors describe philosophies as well as mathods and techniques, the history as well as the future, planning and development as well as manufacturing, and quality for services as well as for goods. The text links quality with the market, productivity, logistics, and investments in a win-win strategy. The up-to-date treatment of current industry topics includes: quality in the supply process, service quality, customer satisfaction (formation, measurement, committment), and leadership for quality (improvement programs, company assessments, quality awards, and learning organizations). There is a twelve-chapter treatment of the quantitative aspects of quality and an appendix of basic statistics. [detailed...]

ISBN: 9144041667
Book size: ; Page extent: 608.

 

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Lou Cohen
Quality Function Deployment: How to Make QFD Work for You

y.
Publisher: Addison Wesley Longman
Description: This book not only explains QFD fundamentals clearly and concisely, it takes you well beyond the basics to provide the advanced techniques, specific information, and concrete examples you need to implement QFD successfully and derive its full benefits. Of course, the book contains detailed information about the House of Quality, the most commonly used QFD matrix that relates customer needs to technical solutions. But rather than stopping there, it goes even further to explore the many possibilities for matrices that you can apply to every phase in product development - including multiple levels of design detail, quality improvement planning, process planning, manufacturing equipment planning, and value engineering planning. In addition, you will find concise, experienced-based guidance on all the practical aspects of implementing QFD from start to finish, including such issues as establishing organizational support, creating a schedule, and gathering customer data. [detailed...]

ISBN: 0-201-63330-2
Book size: ; Page extent: 368.

 

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Ronald G. Day
Quality Function Deployment: Linking a Company With Its Customers

y.
Publisher:
Description: [detailed...]

ISBN: 087389202X
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James L. Bossert
Quality Function Deployment: The Practitioner`s Approach (Quality and Reliability, Vol. 21)

y.
Publisher:
Description: This practical reference highlights Quality Function Deployment (QFD) as an information system that produces detailed and structured data in an easy-to-understand format - providing valuable quality tools for managers and practitioners. Highlighting information learned from successes and failures in over two years of implementing QFD exercises, this volume shows you how to get startedwhat commitments are necessary when trying QFD for the first timewho should be on the teamhow to run the initial meetingand much more! Featuring a helpful bibliography that contains major publications and videos concerning QFD, this timely volume is an essential resource for quality, development, industrialm and mechanical engineers, statisticians, project and quality managers and personnel, chemists, physicists, and gradutate students in statistics, business, and engineering. [detailed...]

ISBN: 0824783786
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Marlene Caroselli
Quality Games for Trainers: 101 Playful Lessons in Quality and Continuous Improvement

y.
Publisher: McGraw-Hill
Description: 100 Fast, enjoyable games bring TQM Concepts to Life! As downright effective as it is entertaining, Quality Games for Trainers , by Marlene Caroselli, packs 100 fast-paced, hands-on activities designed to drive home TQM principles in any organization. Each self-contained game and activity includes a fully scripted mini-lecture, ways to stir up interest and encourage trainee participation, reproductible handouts, and discussion questions. In all, 12 independent sections serve up entertaining options for teaching and reinforcing the essentials of: empowering workers, benchmarking, assuring continuous improvement, enhancing communication, satisfying customers, building teamwork and enriching team meetings, improving work processes, much more. [detailed...]

ISBN: 0-07011-502-8
Book size: ; Page extent: 304.

 

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Jerry Koehler
Quality Government: Designing, Developing, and Implementing TQM

y.
Publisher:
Description: [detailed...]

ISBN: 1574440136
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H. Smith, Milady
Quality Hand Soldering &, Circuit Board Repair 3E

y.
Publisher:
Description: [detailed...]

ISBN: 0766828875
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H. Ted Smith
Quality Hand Soldering &, Circuit Board Repair

2003 y.
Publisher:
Description: Book Description This updated step-by-step reference book provides a successful approach to learning the production and repair of state-of-the-art electronics equipment. Procedures, along with follow-up exercises, cover the basics of hand soldering, wiring, and the components of successful repairs. New to this edition are photographs of several different circuit boards to familiarize the reader with real-life parts. Very easy to read and follow, Quality Hand Soldering and Circuit Board Repair 4E is a must-have for technicians, assembly-line personnel, technologists, Quality Assurance and repair supervisors, as well as professionals who design electronic equipment. [detailed...]

ISBN: 1401851894
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H. Ted Smith
Quality Hand Soldering and Circuit Board Repair

2007 y.
Publisher: Delmar Cengage Learning
Description: With the uncomplicated writing style and step-by-step explanations that made previous editions so successful, `Quality Hand Soldering and Circuit Board Repair`, 5E has been updated to provide readers the cutting edge information needed to thrive in the industry. Focusing on the production and repair of circuit boards, the book begins with the basics of soldering and the requirements for a reliable solder connection. Readers are then guided through a variety of circuit board repairs, from conformal coating identification and removal to different types of track/pad repairs, burn repairs and edge connector repairs. Coverage of lead-free soldering and its unique properties is included for the first time in the 5th edition, reflecting current industry trends to ensure that technicians have the skills and knowledge needed to remain competitive and in accordance with international standards. [detailed...]

ISBN: 1428321993
Book size: ; Page extent: 160.

 

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Roger D. Hart
Quality Handbook for the Architectural, Engineering, and Construction Community

y.
Publisher:
Description: [detailed...]

ISBN: 0873892453
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Robert Lloyd
Quality Health Care: A Guide to Developing and Using Indicators

2004 y.
Publisher:
Description: Book DescriptionWritten by an internationally recognized expert in the field of quality management, this book will serve as a guide for planning and implementing a successful quality measurement program in health-care facilites. [detailed...]

ISBN: 0763748056
Book size: ; Page extent: 300.

 

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Eleanor Gilpatrick
Quality Improvement Projects in Health Care: Problem Solving in the Workplace

y.
Publisher:
Description: This book provides a review of basic terminology and offers guidelines to the untrained researcher for carrying out `nuts-and-bolts` quality improvement research. Fourteen case studies involving actual health care situations help to demonstrate how such a research project can be implemented. [detailed...]

ISBN: 0761911677
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Richard Grol
Quality Improvement Research: Understanding the Science of Change in Health Care

2004 y.
Publisher:
Description: Book DescriptionQuality improvement in health care is now a stated objective of health services worldwide yet effective delivery is not always apparent. This book discusses research methods that will help to improve the delivery of quality. With chaptersby internationally respected workers in this field, this is an important contribution to the quality improvement initiative. [detailed...]

ISBN: 0727916408
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Ronald Moen, Thomas W Nolan, Lloyd P Provost
Quality Improvement Through Planned Experimentation

y.
Publisher:
Description: The methodology engineers need to plan and conduct experiments to quantify cause-and-effect mechanisms in complex systems Updated to include the latest in experiment design, this breakthrough resource offers a comprehensive framework for the sequential building of knowledge -- a model for improvement -- that is key to making improvements. Step by step, you discover the tools and properties of sound experiments, the methods of planned experiments, and their application to the design of new andimproved products and services. Case studies of experiments in action, and forms and checklists facilitate the adoption of the methods into your daily work. The Second Edition includes new and expanded coverage of how to: * Test changes to products, processes, and systems *Evaluate the measurement process * Extend planned experiments to large systems *Apply experiments to new product design [detailed...]

ISBN: 0079137814
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William F. Roth
Quality Improvement: A Systems Perspective

y.
Publisher:
Description: Quality improvement: it`s an attractive concept on paper. So why do the vast majority of quality improvement efforts fail?William Roth knows from experience: as a Ph.D in systems theory, an ex-corporate manager, a professor-and the designer (with the AQP) of a national program to deliver training for quality credentials in the systems approach. His belief: enduring quality improvement is an `all or nothing` situation-requiring a systemic approach, with all the key components and integrations in place andfully integrated right from the start. Quality Improvement: A Systems Perspective explains the sometimes surprising historic roots of the quality improvement movement, and outlines the systems theory on which successful models must be built. Readers thengain access to the hands-on, nuts-and-bolts, how-to-get-it-done details of the five critical phases. Three case studies (two in industry, one in health care) support this traditional but currently shunned model.Along with his unique [detailed...]

ISBN: 1574442368
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Robert Maddux
Quality Interviewing (The Fifty-Minute Series)

y.
Publisher:
Description: Master interviewing skills that will lead to sound hiring decisions. [detailed...]

ISBN: 1560522623
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Quality Issues in Heritage Visitor Attractions

y.
Publisher:
Description: * Quality as a tool for success *Covers a diverse range of quality issues and theories in the context of heritage attractions * Well-respected international contributor team of academics and practitioners Heritage Tourism is the fastest growing component of the tourism market. Tourists have more choices than ever and their past experiences and future expectations make them even more discerning customers. A focus on quality can assist with customer satisfaction and business excellence. This new book on Quality issues brings together a range of specialists who lead us from the evolution of quality to our current position on the quality roadmap. It provides a toolkit to assist on the continuous quality improvement journey and presents a vision of what lies ahead in this new millennium. `Quality Issues in Heritage Visitor Attractions` will prove an invaluable guide for students and practitioners in the field s of Heritage, Visitor Attractions and Tourism in [detailed...]

ISBN: 0750646756
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