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Bruce T. Barkley, James H. Saylor
Customer-Driven Project Management : Building Quality into Project Processes

y.
Publisher:
Description: Reorganize any project for improved efficiency and quality Designed around numerous case studies, Customer-Driven Project Management, Second Edition drives home the importance of front-end customer involvement for project managers and engineers alike. Authors Bruce T. Barkley and James Saylor have added six new chapters to this edition, focusing on Internet support systems, selling the project, and a model for e-business projects. This integrated approach to Custom-Driven Project Management (CDPM) explains the new enterprise project life cycle and gives you a wide range of effective tools for developing customer-driven teams. You learn how to: * Use people involvement tools and techniques * Recognize senior managements role in project review * Be aware of the full range of personal and professional issues * Apply definition, selection, and analysis tools and techniques *Work with project management and system development tools and techniques [detailed...]

ISBN: 0071369821
Book size: ; Page extent: .

 

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S Balachandran
Customer-Driven Services Management

2004 y.
Publisher:
Description: Book DescriptionIntense competition in the rapidly growing global market has given rise to a need for superiority in services. Indian customers now demand world-class quality and efficiency, and companies that can provide this consistently will gain competitive advantage. The growing service industry forms a significant part of India`s economy, on its own and as a support to the manufacturing industry. This Second Edition has been substantially revised keeping in view the continued demand and requirement for excellence in services management. In addition to presenting the concepts within which innovative processes and practices can develop, the author also discusses the new technologies, products and applications that have emerged. Theappeal of the book lies in the way the author has integrated the various dimensions of services management, including people management, quality, relationship marketing, strategies for growth and managing information in the knowledge [detailed...]

ISBN: 0761932550
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Thomas F. Wallace
Customer-Driven Strategy: Winning Through Operational Excellence

y.
Publisher:
Description: This indispensable resource presents a straightforward technique to evolve a customer-driven perspective from new product development in order to effectively manage the supply chain. Explains how to leverage continuous improvement initiatives to attain higher levels of performance, create accurate performance measures and maximize the market impact of novel product releases. Includes examples from leading companies. [detailed...]

Book size: ; Page extent: .

 

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Joseph Feller
Customer-Friendly: Design Guidelines for E-Commerce

y.
Publisher:
Description: [detailed...]

ISBN: 156343752X
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Drew Banks, Kim Daus, Drew Banks, Kim Daus
Customer.Community: Unleashing the Power of Your Customer Base

y.
Publisher:
Description: [detailed...]

ISBN: 078795621X
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Michael Bosworth, John Holland, Michael Bosworth, John Holland
CustomerCentric Selling

y.
Publisher:
Description: FROM THE BESTSELLING AUTHOR OF SOLUTION SELLING The program that is revolutionizing highend selling, by showing companies how to `clone` their top sales performers CEOs would pay anything to replicate their best salespeople, CustomerCentric Selling TM explains instead how to replicate their skills. It details a repeatable, scalable, and transferable sales process that formats the questions that superior salespeople ask, and then usesthe results to influence and enhance the words and behaviors of their colleagues. CustomerCentric Selling TM shows salespersons how to differentiate themselves and their offerings by appealing to customer needs, steering away from making one-way presentations and toward having meaningful and goal-oriented conversations. Currently offered in workshops and seminars around the world, its program provides step-by-step directions to help sales [detailed...]

ISBN: 0071425454
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John McKean, John McKean
Customers Are People: The Human Touch

y.
Publisher:
Description: `McKeans compelling book reveals how companies must compete for customers as people in this new customer era and why shareholders will suffer if they falter.` Horst H. Schulze, Founding President, Ritz-Carlton Hotel Company `The rise of customer power is one of the most important trends in business today. As John McKean points out in his compelling new book, successful firms are using the power of the Internet and related technologies to humanize their interactions with customers. This means building trust and working toward a win-win outcome based on convenience, simplicity, honesty and openness.` Erik Brynjolfsson, Schussel Professor, MIT Sloan School Co-Director, Center for eBusiness at MIT `Deluged by technology buzzwords and designer customer approaches, its sometimes easy to forget that human beings are the real secret to business success. But John McKean hasnt forgotten it, and his powerful book is a testament to [detailed...]

ISBN: 0470848898
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Pat Noland
Customers Like You Make Me Want to go Back to Being a Hooker: In Memory of Buffalo Jim

2009 y.
Publisher:
Description: - [detailed...]

ISBN: 143898183X
Book size: ; Page extent: 172.

 

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Fatima Alinvi
Customers??? Preferences of Insurance Services: How Could Insurance Companies Enhance their Ability of Meeting the Constant Changes in Customers??? Preferences?

2008 y.
Publisher:
Description: With the presumption of change as an inevitable phenomenon, this study explores ways in which insurance companies can enhance their ability of meeting the constant changes in customerses. The focus is held on understanding young customerses regarding services provided by insurance companies. In an increasingly competitive environment, where insurance companies fight for the same customers, having a customer-oriented culture is extremely important not only to retain customers, but also to acquire new ones. This study presents various theories on the changes in customerses as well as theories regarding organizational strategy and change. The study suggests how and when to meet the customers, and how to build long lasting, trust-based relationships which could lead to increased customer loyalty over time. Although the study involves an insurance company, other organizations dealing with similar services could also benefit from the findings. [detailed...]

ISBN: 3639062191
Book size: ; Page extent: 98.

 

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Paolo Ienne, Rainer Leupers
Customizable Embedded Processors: Design Technologies and Applications (The Morgan Kaufmann Series in Computer Architecture and Design)

2006 y.
Publisher:
Description: Customizable processors have been described as the next natural step in the evolution of the microprocessor business: a step in the life of a new technology where top performance alone is no longer sufficient to guarantee market success. Other factors become fundamental, such as time to market, convenience, energy efficiency, and ease of customization. This book is the first to explore comprehensively one of the most fundamental trends which emerged in the last decade: to treat processors not as rigid, fixed entities, which designers include as is in their products, but rather, to build sound methodologies to tailor-fit processors to the specific needs of such products. This book addresses the goal of maintaining a very large family of processors, with a wide range of features, at a cost comparable to that of maintaining a single processor. First book to present comprehensively the major ASIP design methodologies and tools without any particular bias. Written [detailed...]

ISBN: 0123695260
Book size: ; Page extent: 528.

 

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Roz Usheroff, Roz Usheroff
Customize Your Career: How to Develop a Winning Strategy to Move Up, Move Ahead, or Move On

y.
Publisher:
Description: Techniques and strategies for professionals to bolster their job security by becoming a more valuable employee Today`s smartest employees know that, to keep themselves from the `firing` line, they must constantly increase their value totheir employers, customers, and clients. Customize Your Career presents readers with a twostep process for becoming an indispensable employee, by first defining one`s personal mission and then using that mission as a blueprint to develop a professional success strategy. High-profile career builder Roz Usheroff has made her name by showing business professionals how to discover and develop their own intellectual property, even in uncertain and insecure economic climates. Here, she provides solid, workplace-proven strategies designed to help anyone: Enhance interpersonal and communication skills Become recognized as a leader and change-agent Master the finer points of business protocol [detailed...]

ISBN: 007142279X
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Torsten H. Nilson
Customize the Brand : Make it more desirable and profitable

y.
Publisher:
Description: Marketing based on averages brings average results. This is not good enough in todays intensely competitive environment. Most companies have the potential for delivering a more powerful and relevant brand proposition. Yet it rarely happens. In this innovative and groundbreaking book Torsten Nilson introduces the concept of the customized brand - how to effectively adapt brands, whether mass-market or niche, to the needs and wishes of individual customers. He explains and illustrates with the help of numerous examples how companies can gain competitive advantage by adapting the total marketing mix to different customers, regardless of market sector. One day all marketing will be like this! This book will guide you to: Understand your customer better than anyone else Communicate better with your customer than anyone else Deliver a product or service that provides better perceived value [detailed...]

ISBN: 0470848227
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Kate Sutton
Customized Version of Dance Appreciation: Dance as an Art Form and Entertainment

2008 y.
Publisher:
Description: - [detailed...]

ISBN: 0757545947
Book size: ; Page extent: 168.

 

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Sham Tickoo
Customizing AutoCAD 2002

y.
Publisher:
Description: Updated to the newest release, Customizing AutoCAD 2002 unravels the power of AutoCAD by explaining in detail various customizing techniques available in AutoCAD 2002. The book provides AutoCAD users with information on customizing features like creating template drawings, script files, slide shows, linetypes, hatch patterns, menus (pull-down menus, cascading menus, cursor menus, partial menus, tablet menus, image menus, buttom menus and auxiliary menus), customizing toolbars, and creating shapes and text fonts. The book also contains a detailed explanation on the introductory concepts of AutoLISP, Visual LISP, Dialog Control Language (DCL), Visual Basic, and Sring Expression Language (DIESEL). Every concept is discussed in detail and every chapter contains examples that take the reader step-by-step through the problems. Review questions and exercises reinforce key concepts. Coverage is aimed at showing readers how to become more productive by learning how to automate procedures [detailed...]

ISBN: 0766838528
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Sham Tickoo
Customizing AutoCAD 2006

2005 y.
Publisher:
Description: Book Description Updated to provide coverage of the design capabilities of AutoCAD 2006, this updated edition offers detailed explanations of customizing techniques for advanced users of AutoCAD. All the various levels of customization in AutoCAD are examined in one comprehensive volume, from the basic topics of creating template drawings and customizing menus, to the more advanced features, such as modifying the AutoCAD environment in ways that help industry professionals meet the needs of their organization. Thorough explanations are enhanced by live projects and examples that make it easy to comprehend and master the customizing concepts of AutoCAD 2006. [detailed...]

ISBN: 1418020435
Book size: ; Page extent: 560.

 

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Sham Tickoo
Customizing AutoCAD 2009

2008 y.
Publisher:
Description: Updated to provide complete coverage of the expanded design capabilities of AutoCAD 2009, this thoroughly revised new edition of a classic AutoCAD reference work offers detailed explanations of customizing techniques for advanced users of the software. In one comprehensive volume, noted AutoCAD expert Sham Tickoo examines all the various levels of customization in AutoCAD-- from the basic topics of creating template drawings and customizing menus to such advanced features as modifying the AutoCAD environment in ways that help industry professionals meet the needs of their organization. Live projects and examples enhance the book`s thorough explanations, helping users understand and master the customizing concepts of AutoCAD 2009 with relative ease. [detailed...]

ISBN: 1435402588
Book size: ; Page extent: 672.

 

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Kate Haxell
Customizing Cool Clothes: From Dull to Divine in 30 Projects

2006 y.
Publisher:
Description: Snappy dressers of all skill levels can use the techniques in this book to incorporate ribbons, trim, beads, and other materials to create true wardrobe originals that are not mass-produced in any way. The chapters provide ideas for giving new life to old clothes or repurposing inexpensive, common items with just a few simple materials, tools, and techniques. Starting with a lesson in basic sewing and embroidery stitches, readers will learn how to take garments including jeans, a basic camisole, and a flared skirt and add their personal touch, whether it`s by adding a line of rick-rack trim or ruffles or even reworking the entire garment. A templates section in the back of the book provides the motifs and designs used in the 30 projects, supplying even more inspiration for stylish crafters whose tastes run from vintage couture to more edgy or bohemian styles. [detailed...]

ISBN: 1596680156
Book size: ; Page extent: 128.

 

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Cheryl Pelteret
Customs &, Lifestyle in the English-Speaking World (+ CD)

2009 y.
Publisher: Scholastic, Inc.
Description: English is the official language spoken in many countries, including Australia, Canada, New Zealand and South Africa. Any study of English should therefore extend beyond Britain and the USA in oder to broaden students` horizons and give them an insight into countries. : 21 30 . [detailed...]

ISBN: 978-1-904-72098-0
Book size: ; Page extent: 80.

 

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Customs Modernization Handbook (World Bank Trade and Development Series)

2004 y.
Publisher:
Description: Trade integration contributes substantially to economic development and poverty alleviation. In recent years much progress was made to liberalize the trade regime, but customs procedures are often still complex, costly and non-transparent. This situation leads to misallocation of resources. Customs Modernization Handbook provides an overview of the key elements of a successful customs modernization strategy and draws lessons from a number of successful customs reforms as well as from customs reform projects that have been undertaken by the World Bank. It describes a number of key import procedures, that have proved particularly troublesome for customs administrations and traders, and provides practical guidelines to enhance their efficiency. The Handbook also reviews the appropriate legal framework for customs operations as well as strategies to combat corruption. [detailed...]

ISBN: 0821357514
Book size: ; Page extent: 327.

 

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Customs Modernization Initiatives: Case Studies (World Bank Trade and Development Series)

2004 y.
Publisher:
Description: A companion to the Customs Modernization Handbook, this book provides case studies on customs modernization initiatives in seven countries (Bolivia, Morocco, Mozambique, Peru, the Philippines, Turkey, and Uganda). The initiatives in each of these countries show similarities as well differences in their approach and design. Some have relied on a model of Independent revenue authorities (Uganda and Peru), others have called upon private sector service providers to initiate the modernization process (Mozambique), others have taken the drastic step of a complete overhaul of their customs staff (Bolivia and Mozambique), while still others have approached the modernization process as a pragmatic, well-focused, result-oriented process. [detailed...]

ISBN: 0821357522
Book size: ; Page extent: 560.

 

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Michael H. Lane
Customs Modernization and the International Trade Superhighway

y.
Publisher:
Description: In order for the ideal of international trade to become reality, customs procedures dating back centuries must be eliminated and replaced with modernized practices designed to foster cooperation and efficiency in world trade. The International Customs Modernization Process (ICMP), detailed in this remarkable book, will do just that. With the aid of modern technology and business practices, nations and industries will benefit through improved enforcement of customs, more streamlined trade of goods, and overall growth of economies. [detailed...]

ISBN: 1567202101
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Julia Keddle, Mark Fletcher
Customs and Lifestyle in the UK and Ireland

2005 y.
Publisher: Mary Glasgow Magazines
Description: Teachers running private language school classes in the UK are conscious of the fact that students are interested in British lifestyle and customs, as well as learning the language itself. This title provides the busy teacher with a wealth of magazine-style material which will help students` integration and confidence. : 21 x 29,5 . [detailed...]

ISBN: 978-1-904-72013-3
Book size: ; Page extent: 96.

 

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Rose Rosetree
Cut Cords of Attachment: Heal Yourself and Others with Energy Spirituality

2007 y.
Publisher:
Description: - [detailed...]

ISBN: 0975253824
Book size: ; Page extent: 336.

 

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Rosie Hankin
Cut and Paste Sea Creatures (Cut, Paste, and Create)

2007 y.
Publisher:
Description: - [detailed...]

ISBN: 0836877209
Book size: ; Page extent: 32.

 

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Mark Ellwood
Cut the Glut of E-Mail

y.
Publisher:
Description: Are you overwhelmed by a glut of e-mail filling up your in-basket? Frustrated by spammers sending you junk mail? Productivity expert Mark Ellwood shows you how to make your e-mail work for you, rather than you working for it. You don?t have to be a technology wizard. Just apply these simple, common sense tips and techniques. You?ll discover dozens of innovative ideas that you can apply right away. Reduce the time you spend on unnecessary e-mail and find more time for the things that count. [detailed...]

ISBN: 0968239528
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Dianne Emley
Cut to the Quick: A Novel

2009 y.
Publisher:
Description: The crime scene was like something out of a horror movie. Billboard tycoon Oliver Mercer has been brutally slain in his home in the Pasadena hills, joined in death by his long-legged trophy girlfriendboth of their bodies displayed in a chilling tableau. The murder scene reawakens terrible memories for homicide detective Nan Vining, who survived her own harrowing attack a year earlier. While tracking the taunting gameplayer her daughter Emily dubbed T. B. MannThe Bad Manshe is now working the Mercer case alongside her ex-flame Jim Kissick, stirring up conflicted feelings in her. From the ritzy estates of L.A.s Lamborghini-driving set to a rocky desert outpost where rattlesnakes whisper murder, Nan will risk both her badge and her heart on a case that cuts close to the bone. [detailed...]

ISBN: 034548620X
Book size: ; Page extent: 384.

 

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Cutaneous Lupus Erythematosus

2004 y.
Publisher:
Description: Book DescriptionLupus erythematosus is a chronic inflammatory autoimmune disease characterized by a wide spectrum of manifestations with a variable evolution. There has been a long-standing need for a book with a unifying concept on the cutaneous manifestations of this disease. The book is based on multidisciplinary knowledge and is written by leading clinicians and scientists. It provides not only a comprehensive description of the vast variety of cutaneous abnormalities but also a synthesis of the relationship between cutaneous and systemic changes, including chapters on classification and clinical aspects, pathogenesis and pathologic features, and treatment and management of lupus erythematosus. In summary, the book is an important resource for clinicians and scientists working in the field of autoimmune diseases. [detailed...]

ISBN: 3540442669
Book size: ; Page extent: 452.

 

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Jan Westberg
Cute Boot (Rhyme Time)

2004 y.
Publisher:
Description: [detailed...]

ISBN: 1591977835
Book size: ; Page extent: 23.

 

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Jane Maday
Cute Country Animals You Can Paint: 20 Projects in Acrylic

2007 y.
Publisher: North Light Books
Description: These precious animals are ready to play! Create your own warm moments of wonder as you paint charming baby animals exploring the world around them. Ten complete step-by-step demonstrations show you how to paint adorable country animals, including little lambs, playful piglets, sleepy chicks, mischievous ducklings, a friendly foal and their loving, watchful mothers. Eighteen mini-demos help you capture the details of the animals` surroundings, from peaceful farmyards and pastures to mountain meadows and flower-filled paths. The detailed instructions are easy for painters of any experience level to follow and a step-by-step fur and feather chart helps you accurately render the details on your favorite animals. Traceable patterns, complete materials lists and color mixing instructions help make each project foolproof and fun. Painting animals has never been more delightful and sweet! [detailed...]

ISBN: 1581809751
Book size: ; Page extent: 128.

 

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Christen Brownlee
Cute, Furry, and Deadly: Diseases You Can Catch from Your Pet! (24/7: Science Behind the Scenes)

2007 y.
Publisher:
Description: - [detailed...]

ISBN: 0531187373
Book size: ; Page extent: 64.

 

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Daniel Harris
Cute, Quaint, Hungry and Romantic: The Aesthetics of Consumerism

y.
Publisher:
Description: First time in paperback: `An exhilarating collection by a brilliant writera penetrating observer of things so familiar that they`re in danger of not being noticed.`-Steven Millhauser. Call it an encyclopedia of low-brow aesthetics. In Cute, Quaint, Hungry and Romantic, the writer whom Steven Millhauser called `the most original essayist since George Orwell` examines with devastating wit and in a style distinctly his own the contagious appeal of that which is not art, the uses of the useless, the politics of product design and advertising. Here is a psychic voyage into the aesthetic unconscious of the consumer, as well as `the perfect companion for any foray through Restoration Hardware or the freezer compartment at Dean &, DeLuca` (Village Voice Literary Supplement). From teddy bears to Mars Bars to Leonardo DiCaprio, this is the refuse of consumerism unflinchingly-and very entertainingly-observed. [detailed...]

ISBN: 0306810476
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